Success Orientation and Customer
Satisfaction
The understanding that the individual and organization they work for do not succeed in the long run until those to whom they provide services or products to are successful. The desire to understand the changing needs of internal and external customers and a commitment to satisfy those needs through the provision of high quality products and/or services.
Personal and Career Development
The awareness of the skills needed to perform well in the workplace and the commitment to continually
aquire new knowledge and skills. The ability to balance work with personal, spiritual, community, and
family needs.
Creative Thinking and Continuous
Improvement
The ability to analyze a situation and come up with innovative or creative solutions. Further, the
realization that an organization must find ways to continuously improve its products and/or services or
face going out of operation.
Planning, Organizing, and Goal
Setting
The ability to design and organize one’s work in an efficient manner and the ability to develop plans to
complete assigned duties and responsibilities within a set period of time
Self-Esteem and Leadership
The sense of pride in one’s self and belief in one’s potential to be successful. Also, the ability to assume responsibility for a situation and motivate others in a positive manner to achieve greater results.
Attitude and Approach to Work
The ability to maintain a positive attitude, energy and drive, and present oneself in a well-groomed and
properly dressed manner. As well as being highly moral, ethical, and honest with proper work habits.
Problem Solving, Negotiation and Decision Making
The ability to assess a situation by finding the root cause of the problem and make a mutually agreeable
decision to move forward that creates a win-win solution.
Interpersonal Skills and Teamwork
The ability to effectively get along with customers, suppliers, and co-workers by demonstrating cooperation, courtesy, consideration, and respect to others regardless of race or cultural background.
Listening and Communicating
The ability to listen to and understand the key points made by others and the ability to provide clear
statements or messages that others understand.
Organizational Effectiveness
Contributing to the values, mission, beliefs, goals, and quality outcomes that make up the culture of an
effective organization.